SOLIDUM / PRIVACY & COOKIES
YOUR DETAILS.
IN GOOD HANDS.
This page explains how Solidum Renovatie handles information you share through this website and which cookies the website uses.
Who to contact
Solidum Renovatie
Bliekstraat 11, 8020 Oostkamp, Belgium
Enterprise number: BE 1032.889.157
info@solidumrenovatie.be
+32 471 65 28 00
Your renovation enquiry
When you send an enquiry, we store your name, email address, phone number, postcode, town, preferred language and the project details you provide. These may include the type of property, proposed work, budget, timing and contact preferences. We use this information to respond, discuss your plans and prepare a proposal at your request. Required fields are needed to process the enquiry; additional project details are optional.
Security, storage and service providers
Enquiries are stored in the website database and are available only to authorised administrators. We use technical service providers for hosting, secure data storage and website maintenance, and an email provider for correspondence. These providers may process information needed to deliver their services. Technical request data may be used to prevent abuse. We do not publish your enquiry or use it for advertising profiling.
Email correspondence
Our email is stored in the one.com mailbox. Authorised administrators can read and send messages through a secured connection provided by Netlify. This connection processes mailbox credentials and the content of requested messages, and runs on infrastructure in the United States. Netlify stores technical sending references and statuses to prevent duplicate messages; the connection does not save message bodies in that sending register. Outgoing correspondence is also recorded in the protected website administration.
How long information is kept
The retention period depends on the purpose: handling your enquiry, following up on a quotation, carrying out agreed work or meeting applicable legal obligations. We keep information for no longer than needed for these purposes. Contact us to ask about the retention of your specific enquiry.
Cookies and local storage
This website does not use advertising trackers or visitor analytics. Fonts and project photographs are loaded from the website itself. Technical cookies or storage may be needed for security and administrator sign-in. The essential cookie __Host-solidum_session keeps administrators signed in for up to 8 hours and is removed on sign-out. The cookie solidum_cookie_choice remembers your cookie choice for 180 days. It contains a choice code, not your name or contact details.
“Accept” and “Essential only” both keep optional tracking disabled, because this website does not use optional tracking cookies. You can reopen the cookie information using the button below or the link in the footer. You can delete stored cookies through your browser settings.
Social media and external websites
Instagram and Facebook open only when you click their links. We do not embed their feeds or tracking pixels. The privacy and cookie policies of those websites apply when you visit them.
Your rights and questions
You can contact us to request access to your information, correction or deletion, or to ask about restriction, objection or transfer of your data where applicable. Include your enquiry reference if you have one. If processing relies on consent, you can withdraw that consent. For questions, email info@solidumrenovatie.be.
You can also contact the Belgian Data Protection Authority with a complaint. Belgian Data Protection Authority.